Shipping & Returns

General Terms:

Four Star Decor reserves the right to update the rules when necessary, and the updated version will be published on FourStarDecor.com with immediate effect. If you refuse to accept the policy, you are deemed to have waived the use of the services provided by Four Star Decor immediately.  All Buyers or Suppliers are deemed to have accepted the rules if they are using the services provided by Four Star Decor. Suppliers will publish their own Return & Refund Policy on the product detail page. Four Star Decor's policy shall prevail in case of conflict with Supplier's policy.

For after-sales issues, Buyers should file a Return & Refund request within 20 days of the delivery date (except for several Suppliers whose after-sales period was agreed upon by Four Star Decor). If the Return & Refund request filing date exceeds this time period, the Supplier reserves the right not to provide any after-sales service after that time.

Before an order is shipped out, the Buyer has the right to apply to cancel the order by clicking the "Request refund" button in Four Star Decor's Buyer Center; or by contacting Four Star Decor customer service to cancel the order.  Please note some supplier policies do not accept order cancellations before the order is shipped out. The Supplier should agree or reject the cancellation request within 3 business days.

If the Supplier cannot fulfill the Buyer's order within the order processing time indicated on Four Star Decor's product page, under the condition, but not limited to out-of-stock or other conditions, the Supplier has the right to cancel and refund the order.

If the Buyer receives goods damaged or broken and applies for a refund with compelling evidence, and the goods need to be returned, the Supplier has the responsibility to offer the Buyer a prepaid return label within 3 business days to return the damaged/broken goods. The Supplier should refund the Buyer when the return shows as in-transit status on the logistics website using the Supplier's provided prepaid return label.

Four Star Decor shall not require the Supplier to accept an after-sale request for "non-defective remorse returns."  The Supplier has the right to accept or reject the request in accordance with the policy on the Four Star Decor product page.  Four Star Decor will abide by the Supplier's policy under this condition.

If the Supplier accepts the after-sale request for the reason type of "non-defective remorse returns" and requires a deduction for a "restocking & repacking fee," under Four Star Decor's policy restriction, the total "restocking & repacking fee" the Supplier deducts shall not exceed 35% of the order's total price.

Four Star Decor shall not direct Suppliers on warranties, like whether to provide a warranty or not, or the way of warranty handling.

Four Star Decor shall restrict the refund time and redelivery time under the conditions, including but not limited to:  the order should refund based upon Supplier's policy or Four Star Decor's policy or an agreed upon timeframe between Supplier and Buyer or others; and the Supplier must refund within no more than 3 business days, or initiate redelivery within no more than 5 business days.

Once the Buyer submits the after-sales request, the Buyer needs to provide evidence (as the clause states below) to the Supplier or Four Star Decor. If the Buyer cannot provide compelling evidence within the order after-sales period policy indicated, the Supplier and/or Four Star Decor has the right to reject the return and refund request.

Whether the evidence is compelling or not will ultimately be determined by Four Star Decor.

Under Various Circumstances:

1. Refund Request Timing

The Buyer has the right to apply for a full refund for the order that was not shipped out within the stated processing time (subject to the estimated processing time displayed on the order page).

Return & Refund Type 

Four Star Decor Rules

For Unshipped Orders:  

     The Return & Refund request is made after the stated processing time:

              Four Star Decor will refund the order.

     The Return & Refund request is made within the stated processing time:

             The Supplier has 3 business days to process the request after the Buyer submits it.

     If the Supplier fails to process (accept or reject) the refund request within 3 business days, Four Start Decor will refund the order.

     Please note: Although the order is still within the stated processing time, any refund request needs to be processed within the time listed above.

For Shipped Orders:   

     The Return & Refund request is made after the order has shipped:

             The Supplier has 10 business days to process the request after the Buyer submits it.

     If the supplier fails to process (accept or reject) the refund request within 10 business days, Four Star Decor will refund the order.

2. Goods Returned in Transit:

If the package is sent back to the Supplier during transit for any reason, and the Buyer applies for a refund, the Supplier should refund Buyer within 3 business days of the refund request. Under the same cases, if the Buyer requests redelivery, the Supplier should begin redelivery within 5 business days of the request date.

3. Goods Destroyed in Transit:

If the package/goods are destroyed in transit, and the Buyer has proof from the logistics website such as but not limited to a screenshot from the logistics website that the order was destroyed, the Supplier should refund the order within 3 business days of the Buyer's refund request, or initiate redelivery within 5 business days of the request.

4. Wrong Recipient or Delivery Address Information:

If the Buyer puts the wrong Recipient or Delivery Address information on an order, the Buyer should contact the Supplier via "Contact Seller" or contact Four Star Decor customer service to request that the Supplier update the order with the correct Recipient or Delivery Address information.

Please note the Recipient / Delivery Address information correction and the order cancellation are not guaranteed.

If the order has already shipped out, it is the Buyer's responsibility to contact the logistics company with the correct information.

If the goods have been delivered to the wrong Recipient or Delivery Address, the Buyer can attempt to send back the products at his/her own expense. If the goods are returned in good condition, the Supplier shall refund the order within 3 business days of receiving the goods, as Buyer’s refund request; or initiate redelivery within 5 business days of receiving the goods. Please note Buyer will additionally be responsible for the redelivery fee.

If the order cannot be corrected or returned, the Buyer will bear the losses.

5. Defective Products (package breakage/significantly not as described/missing or wrong goods/quality problems):

If the Buyer detects any problem upon receipt (damaged package/significantly not as described/missing or wrong goods or other quality problems), Buyer should provide valid proof (photos/videos of goods received that show the problem clearly) along with the refund or redelivery request.  After the Buyer files a request on Four Star Decor, the Supplier should check the proof and give a response within 3 business days.

If the proof checked by the Supplier is not showing the problem clearly and/or if the proof checked by Four Star Decor is not showing the problem clearly, the proof is invalid and Supplier/Four Star Decor has the right to reject the Buyer's refund request.

If the Buyer's proof clearly shows a problem after being checked by the Supplier/Four Star Decor, the proof is considered valid. 

If the Buyer requests a refund: 

     If the goods need to be returned to get a refund, the Supplier should provide the Buyer with a prepaid return label within 3 business days of proof approval; and refund        the order when the return shows in-transit status on the logistics website searched by tracking number Buyer uploaded within 3 business days.  

     If the goods needn't be returned to get a refund, the Supplier should refund the order within 3 business days of the refund request.

If the Buyer requests redelivery:

     The Supplier should initiate redelivery within 5 business days of proof approval.  Please note Suppliers have the right to refund orders if the redelivery products are out         of stock; or to permit Buyers to reorder products when the products are restocked.

6. Logistics Issues:

6.1 Invalid tracking information

If Four Star Decor verifies the tracking number is wrong, and the Supplier fails to provide the correct one within 4 business days, Four Star Decor will refund the order.

6.2 Untimely Tracking Info Updates

If there is no update of the tracking info for more than 7 business days after the label creation date shown on the logistics website, and the Buyer applies for a refund, Four Star Decor will require the Supplier to refund the order within 3 business days of Buyer's request.

Note: this clause is not applicable for special times/periods such as holidays, COVID-19 delays, abnormal weather, or other abnormal situations.

6.3 Too-long Shipping Period

If the transit time exceeds the estimated delivery time by 10 days or more, and the Supplier fails to provide any valid tracking updated info, the Buyer may apply for a refund. Four Star Decor requires Supplier to refund the order within 3 business days as the Buyer requests.

Note: this clause is not applicable for special times/periods such as holidays, COVID-19 delays, abnormal weather, or other abnormal situations.

7. Other

When encountering holidays, COVID-19 delays, abnormal weather, or other abnormal situations, the Buyer shall contact us through 4stardecorco@gmail.com or contact the Supplier through their Four Star Decor account with the order "Contact Message" option to solve the goods or logistics issue.

Four Star Decor will try its best to assist Buyers in these special circumstances in a timely manner.  After notifying Four Star Decor, Buyers should expect a decision from Four Star Decor on these types of issues no later than 10 business days.

8. Attention

If Buyers are unsatisfied with the solution of an order's after-sale issues, Buyers have the responsibility to open a dispute with Four Star Decor to help deal with the after-sale issues.